SHIPPING POLICY
DATE OF LAST UPDATE: June 15, 2022

Domestic Shipping Policy

Shipment processing time
All orders are processed within 3 business days.

Shipping rates and delivery estimated
Shipping charges for your order will be calculated and displayed at checkout.

 Shipping method                       Estimated delivery time             Shipment cost    
 Standard Shipping                      3-8 business days                          Free

We only ship within the UK and unfortunately we do not ship to P.O. boxes or military bases or diplomatic locations.

Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes
Fortunatus Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.

Damages
Fortunatus Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy
Fortunatus Group does not ship internationally.

Still have questions about shipping? Contact customer service at support@fortunatusgroup.com.

Fortunatus Group

Re: Customer Support

71 - 75 Shelton Street, Covent Garden, , London

Greater London, WC2H 9JQ

Hours: Mon - Fri 9am - 5pm GMT Someone will respond to you within 24 - 48 business hours